Our priority is your satisfaction with your purchase. If for any reason you are not satisfied with an item you receive, we offer a 30-day return policy for unopened and unused products. Refunds will be issued for the purchase price of the product, minus shipping costs.

Please note that items that have been opened, used, or are not in a resellable condition cannot be returned for a refund.

If you wish to return an item, please contact us at help@sublishop.co.uk, and one of our team members will respond to you as soon as possible. Please include your order number in the subject line.

Please note that we will only refund delivery charges if the products you received are faulty. In such cases, you must report the issue within 48 hours of receiving the item/s.

It's essential to remember that during the cancellation period for a refund or credit, the consumer has a duty of care for the products. To ensure the safe return of the item/s, please obtain proof of postage from your local post office or courier. We will not be held responsible for any lost or damaged items during the return shipping process.

Please be aware that we will not cover return and shipping charges if you purchased a product in error. We highly recommend double-checking product descriptions or calling us for information before purchasing to avoid this.